At Soundwaves, our staff has been thoroughly trained on procedures to promote cleanliness and to help prevent the spread of illness, including those recommended by the CDC.

• As always, if we have a known illness, they will not visit a customer’s home.
• For your health and safety, we have been advised not to shake hands.
• We will wear gloves as often as possible, and may need to clean or sanitize surfaces before touching them during our visit. We will also wear shoe covers inside your home.

If you or someone in your household is showing signs of illness, including fever or flu-like symptoms, we ask that you reschedule any upcoming technician visits to your home. Rescheduling is easy. Give us a call at (252) 261-5137 if you need to reschedule your appointment.

If you are unable to reschedule before we arrive, we ask that you notify us before we enter your home. We empower our technicians to make decisions regarding their personal health and safety, including ending appointments early if anyone in the household is showing symptoms of flu or other contagious illnesses.

Of course, we ask all of our personnel to rigorously practice the fundamentals outlined by the CDC:

• Staying home when sick
• Washing hands frequently with soap and water for at least 20 seconds, or using hand sanitizer that contains at least 60% alcohol content
• Covering coughs and sneezes with a tissue or upper sleeve
• Cleaning commonly touched surfaces and objects, including tools For your health and well-being, we hope you are following these guidelines as well.